Piggybank News

March 27, 2009

Which? report finds that most energy companies are not doing enough to keep their customers happy.

The April edition of Which? magazine features a follow-up to the survey of energy suppliers they conducted last year.

Even though people are increasingly concerned about energy tariffs, it’s clear from the survey that there are more important things than price alone for most people.   Customer service is high on most people’s priorities; as are the time and administration benefits of being able to source several different services from one supplier.

Overall the new survey has found that that ‘customer satisfaction with suppliers has got worse.’

With one exception – the Utility Warehouse whose customer satisfaction rating has actually increased – to 83%!

j0283695(Piggy says ” the Utility Warehouse is a consumer discount club which offers it members access to a range of services in return for a small monthly membership fee of £1.76.  With their customer services based in London and unique single billing technology they historically have always featured highly on customer satisfaction surveys.  Price guarantees also mean that their service bundles are usually highly competitive.)

To download the full article click here


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