Piggybank News

February 25, 2009

Piggy’s Email Troubleshooting Tips

Filed under: Business Utilities,Domestic Utilities,Hot tips — nspresources @ 10:32 pm
Tags: , , , ,

Here are some simple troubleshooting tips for the most common problems whilst sending or receiving e-mail:

“Timeout” error message when attempting to retrieve email:

  • Try temporarily disabling your firewall and then retry. If this works, then you may need to reinstall your firewall.
  • If you get the same error message, you will need to temporarily disable any email scanning options within your anti-virus program. If this resolves the issue, you may need to reinstall and update your anti-virus program.

The server has rejected your login:

  • It is most likely that your email username or password is incorrect. Check whether your have used the correct username for collecting e-mail. If this is correct then reset your email password and try again. You should be able to do this via the members/my account area of your service provider.

“Relaying denied” error message:

  • You must ensure that you turn off the “use authentication” button on your outgoing server. To do this you will need to go into your email program and edit your account settings.
  • You will have to use the outgoing server of the Internet provider you are connected to.

If none of the above tips solves your problem then most of the best providers have both online and telephone helplines.  The staff on these are generally very helpful and technical experts 🙂


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